Digital payments network BancNet held its annual ATM Operations Training seminar at Dusit Thani Manila on May 7, 2025, bringing together industry professionals for a day of insightful discussions and comprehensive training on ATM and POS operations. This year’s seminar aimed at equipping attendees with the latest knowledge on policies, processes, and compliance requirements that they can apply in their respective roles, enhancing their ability to manage and optimize ATM and POS operations.
BancNet’s E-Banking Committee chair Melanie Aguirre, who is also a Vice President and Head of Digital Shared Services at BPI, opened the seminar.
Throughout the day, subject-matter experts from BancNet and participants from 50 BancNet member institutions delved into critical operational guidelines and requirements, including reconciliation and settlement processes, handling of captured cards and disputes, compliance standards, and monitoring guidelines to ensure smooth and efficient operations. The seminar also covered the latest updates on network security and the implementation of liability shift rules, which are crucial for maintaining the integrity and security of ATM and POS systems.
In addition to operational guidelines, the seminar also provided insights into the performance of card-based services and the product roadmap for both card-based and InstaPay services. BancNet is the national switch for ATM and POS services and the clearing switch operator of real-time payment service InstaPay.
The attendees actively participated in the Q&A sessions held between topics which were aimed at fostering engagement and knowledge sharing among them.
