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We’re Hiring!

Find your role in our growing family! Send your updated CV and letter of application to hrd@bancnetonline.com.

Client Support Specialist

Provides Level 1 technical and operational support to participants while resolving inquiries, monitoring issue trends, and supporting ATM and InstaPay validations.

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Fraud Risk Officer

Supports the Fraud Risk Management Program through transaction monitoring, fraud investigations, rule optimization, and coordination with financial and law enforcement partners.

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IT Admin and Governance Officer

Manages IT governance, documentation repositories, and compliance procedures to ensure audit readiness and alignment with enterprise technology standards.

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IT Risk Officer

Leads IT and information security risk assessments, developing control frameworks and monitoring mitigation plans to ensure regulatory compliance and cyber resilience.

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February 14, 2024

March 25-26, 2023

May 2, 2023

May 18, 2023

May 12, 2023

June 16, 2023

July 17, 2023

July 8-9, 2023

September 28, 2023

July 20, 2023

October 23, 2023

November 25, 2023

December 5, 2023

February 6, 2023

August 24, 2023

September 1, 2023

Once a week

Friendship At Work- BancNet's Valentine's Day Celebration!

Company Summer Outing

Post Labor Day Celebration

Huddle with the CEO

Mother's Day Celebration

Father's Day Celebration

In-house Anniversary Celebration

Officer's Team Building

Singles Unite & Mooncake Celebration

Meet, Eat & Greet with the Sr. ManCom

World of Circus- A Halloween Celebration

Coastal Clean Up at Baseco Beach

Share Blood for Life! A BancNet Blood Donation Drive

Annual Physical Exam

Post Traumatic Stress Debriefing Session

FLU & Pneumonia Vaccine

Zumba Sessions

Valentine’s Day isn’t about love, it also represents admiration, friendship and appreciation
It’s a perfect way to relax outside the office where everybody feel refreshed.
Celebrating the hard work and dedication of all BancNet employees who contributed to BancNet’s success and its future accomplishments
It’s a two way TALK. LISTEN.CONNECT program wherein employees have the chance to meet and have meaningful conversations with the CEO.
It’s a Celebration showing appreciation to all BancNet’s amazing Moms.
It’s a Celebration showing appreciation all BancNet’s hardworking Dads.
Celebrating a year of passion, hard work, and dedication and honoring the loyalty of Service awardees.
This event is designed to help us work together more effectively, build stronger relationships, and achieve greater success as a team.

Putting together all the Single employees to develop camaraderie and friendship.

BancNet Senior Management’s warm welcome with the new hires!
It’s not just about the costumes and decorations; it’s about fostering a positive and inclusive work environment where employees can have fun, connect with each other, and feel a sense of belonging.
BancNet CSR initiative that aims to promote sustainability and environmental awareness.
A great way to pay it forward and make an impact on people in our community and across the country
Taking good care of our employees health & well being
Taking good care of our employees health & well being
Taking good care of our employees health & well being
Taking good care of our employees health & well being
WORK WITH US

Career Journeys Start Here

Explore Our Latest Job Vacancies
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Client Support Specialist

Interested candidates may forward their most updated CV and letter of intent to hrd@bancnetonline.com

Job Summary

  • Provides Level 1 (L1) technical and operational support to participants, ensuring inquiries, complaints, and service requests are addressed accurately and within agreed SLAs.
  • Performs initial issue triage, identifies priority and impact, gathers complete information, and escalates complex or high-impact concerns to the appropriate technical or operations support teams.
  • Monitors and analyzes recurring issues, complaint trends, resolution performance, and participant feedback to identify root causes and service improvement opportunities.
  • Coordinates closely with Operations, IT, Risk & Compliance, Finance, and other internal teams to resolve participant concerns and ensure consistent service delivery.
  • Supports regulatory and compliance reporting, ensuring assigned reports and documentation are complete, accurate, and submitted on time.
  • Participates in ATM and InstaPay post-validation activities, including production testing, release validation, issue documentation, and operational readiness checks.
  • Maintains proactive communication with participants and partners and ensures concerns, escalations, follow-ups, and service requests are properly tracked and documented.

Qualifications

  • Bachelor’s degree in Business, Information Technology, or related field.
  • At least 3 to 5 years of experience in client support services, preferably within banking, payments, or financial services.
  • Good working knowledge of InstaPay operations, ATM operations, and client/participant servicing.
  • Strong experience in:
    • Client/participant support
    • Complaint and case handling
    • Issue triage and escalation
    • SLA monitoring
    • Root cause analysis
    • Service documentation and reporting
    • Cross-functional coordination
    • Compliance and audit support
  • Strong communication, customer orientation, collaboration, resilience, and commitment to service quality.

Highly Preferred

  • Experience supporting banking or payment operations, particularly ATM and InstaPay.
  • Experience working directly with banks, payment participants, members, or institutional clients.
  • Familiarity with service desk/ticketing systems, issue prioritization, SLA monitoring, and escalation management.
  • Exposure to production validation, system releases, testing, or operational readiness activities.
  • Experience handling regulatory, compliance, or audit-related documentation.

Target Candidate Profile

  • Priority candidates may come from banks, payment networks, fintechs, digital banks, ATM/card operations, payment processors, or financial institutions with dedicated client/participant support teams.

Fraud Risk Officer

Interested candidates may forward their most updated CV and letter of intent to hrd@bancnetonline.com

Job Summary

  • Supports the development, implementation, and ongoing enhancement of the organization’s Fraud Risk Management Program, with focus on fraud prevention, detection, investigation, and mitigation across products, channels, and operations.
  • Reviews transaction monitoring outputs, investigates complex or high-risk fraud cases, and analyzes trends, emerging fraud schemes, and control gaps.
  • Develops and maintains fraud policies, procedures, rules, parameters, controls, and action plans aligned with the organization’s fraud risk framework.
  • Prepares fraud analytics, reports, advisories, and recommendations for management, regulators, and external stakeholders.
  • Recommends enhancements to fraud detection systems and controls, including rule optimization and reduction of false positives.
  • Coordinates with internal teams, regulators, financial institutions, participants, and law enforcement on fraud-related matters and regulatory requirements.
  • Supports fraud awareness initiatives and other risk-related projects to strengthen the organization’s overall fraud risk culture.

Qualifications

  • Bachelor’s degree in Accountancy, Criminology, Business Administration, Information Technology, or related field.
  • At least 5 years of experience in fraud prevention, detection, investigation, and analysis within a bank, financial institution, fintech, or payments organization.
  • Strong experience in:
    • Fraud investigation and case management
    • Transaction monitoring
    • Fraud trend and pattern analysis
    • Fraud rules and controls
    • Investigation and regulatory reporting
    • Data analysis and problem-solving
  • Strong communication skills, with the ability to present findings and recommendations to management and other stakeholders.

Highly Preferred

  • Strong understanding of the payments ecosystem, including settlement processes, fraud risks, regulatory requirements, and industry standards.
  • Experience handling fraud involving digital payments, social engineering, account takeover, or other emerging fraud schemes.
  • Hands-on experience with fraud detection tools, transaction monitoring systems, and fraud analytics.
  • Exposure to fraud rule development, tuning, or optimization, including reduction of false-positive alerts.
  • Experience coordinating with banks, regulators, law enforcement, or payment industry participants.
  • Professional certification such as CFE, CRM, CRISC, CRA, or related risk/fraud certification is an advantage but not required.

Target Candidate Profile

  • Priority candidates may come from banks, payment networks, fintechs, digital banks, e-wallet companies, card/payment processors, or financial institutions with dedicated fraud risk, fraud analytics, or fraud investigation teams.

IT Admin and Governance Officer

Interested candidates may forward their most updated CV and letter of intent to hrd@bancnetonline.com

Job Summary

  • Supports the management and continuous improvement of IT governance, documentation, compliance, and administrative processes across the IT Division.
  • Develops, reviews, updates, and maintains IT policies, standards, procedures, guidelines, technical manuals, and plans, ensuring proper version control and alignment with internal and regulatory requirements.
  • Maintains a centralized and organized repository of IT documents, ensuring accuracy, accessibility, traceability, and audit readiness.
  • Supports IT governance, compliance reviews, and internal/external audits, including preparation of documents/evidence, tracking of findings, and follow-through on corrective actions.
  • Coordinates with IT teams and other control functions to ensure documented processes accurately reflect current systems, controls, and operating practices.
  • Supports governance awareness activities, including communication and training on IT policies, standards, and procedural changes.
  • Manages assigned IT governance projects and process improvement initiatives, monitoring timelines, deliverables, and implementation progress.
  • Provides support in IT administrative and governance activities covering audits, contracts, vendors, budgets, performance reporting, and compliance monitoring.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
  • Preferably with 5+ years of experience in IT governance, IT compliance, documentation management, technical writing, or a related function.
  • Strong experience in:
    • IT policy and procedure documentation
    • Technical writing
    • Document lifecycle management and version control
    • IT governance and compliance
    • Audit documentation and evidence management
    • Audit finding / corrective-action tracking
    • Process improvement
    • Project coordination
  • Experience using document or knowledge management platforms such as SharePoint, Confluence, Document360, or similar tools.
  • Strong written communication, attention to detail, organization, and cross-functional coordination skills.

Highly Preferred

  • Experience working within IT governance, IT risk, IT compliance, technology audit, or technology operations in a bank, financial institution, fintech, payments organization, or other regulated environment.
  • Good understanding of IT systems, infrastructure, SDLC, IT processes, service management, and risk assessment.
  • Exposure to IT audit, risk/control assessments, regulatory requirements, policy governance, and corrective-action monitoring.
  • Familiarity with vendor/contract management, IT performance reporting, and governance-related project management.
  • Ability to translate technical processes into clear, structured, and audit-ready documentation for both technical and non-technical stakeholders.
  • Experience facilitating policy awareness sessions or preparing governance communications.

Target Candidate Profile

  • Priority candidates may come from banks and financial institutions, payment networks or fintech companies, IT governance or IT risk teams, technology audit or compliance teams, IT service management organizations, or technology and consulting firms with governance or documentation functions.
  • Relevant profiles may include IT Governance Officer or Analyst, IT Compliance Officer or Analyst, IT Risk and Governance Analyst, IT Policy and Governance Officer, Technology Governance Analyst, IT Documentation or Technical Documentation Specialist, or IT Audit or Technology Risk Analyst with strong documentation experience.

IT Risk Officer

Interested candidates may forward their most updated CV and letter of intent to hrd@bancnetonline.com

Job Summary

  • Supports the development, implementation, and execution of PNPI’s IT and Information Security Risk Management Program.
  • Conducts IT/IS risk assessments covering systems, projects, technology initiatives, and related operational risks, and develops corresponding risk profiles.
  • Assists in developing and maintaining IT/IS risk policies, procedures, controls, and action plans aligned with the organization’s Enterprise Risk Management Framework.
  • Recommends appropriate risk mitigation strategies and monitors implementation of agreed risk treatment and remediation plans.
  • Monitors IT Key Risk Indicators (KRIs), emerging technology risks, cybersecurity threats, vulnerabilities, and related action plans.
  • Supports compliance with applicable regulatory requirements, industry standards, internal policies, and IT/IS risk management practices.
  • Coordinates with IT, Information Security, Operations, Compliance, Risk, Audit, and other internal stakeholders on risk-related matters.
  • Supports regulatory and audit requirements and coordinates with regulators, auditors, vendors, participants, and member banks as needed.
  • Prepares IT/IS risk reports and communicates risk assessments, findings, and recommendations to relevant stakeholders, including senior management and governance bodies.
  • Supports risk awareness initiatives and promotes a strong culture of risk ownership and accountability across the organization.

Qualifications

  • Bachelor’s degree in Information Technology, Cybersecurity, Risk Management, Accountancy, or a related discipline.
  • Minimum of 5 years of relevant experience in IT risk management, information security risk, IT audit, technology risk, cybersecurity risk, or related IT governance or risk domains.
  • Proven experience applying IT risk management frameworks, methodologies, controls, and industry best practices.
  • Strong experience conducting IT/IS risk assessments and identifying, evaluating, and monitoring technology-related risks.
  • Experience developing or implementing risk mitigation plans, controls, policies, procedures, or risk treatment actions.
  • Good understanding of IT governance, information security, cybersecurity risks, operational resilience, and regulatory compliance.
  • Strong analytical and problem-solving skills with good attention to detail.
  • Strong written and verbal communication skills, including the ability to present risk findings and recommendations to management and other stakeholders.
  • Strong stakeholder management and cross-functional coordination skills.

Highly Preferred

  • Experience working in a bank, financial institution, payment network, fintech, e-wallet, payment processor, or other regulated financial-services environment.
  • Knowledge of the payments ecosystem, including settlement operations, technology risks, information security risks, and regulatory requirements.
  • Experience coordinating with regulators, auditors, or external assurance parties on IT/IS risk matters.
  • Exposure to IT/IS Key Risk Indicators (KRIs), risk and control mapping, remediation monitoring, and regulatory/audit findings.
  • Familiarity with emerging cybersecurity threats, technology vulnerabilities, operational resilience, and risk monitoring.
  • Relevant professional certifications are an advantage but not required, such as CISA, CRISC, CRM, or CRA.

Target Candidate Profile

  • Candidates from banks, payment networks or processors, fintech companies, digital banks, e-wallet providers, financial institutions, consulting firms, or technology organizations with hands-on experience in IT risk, technology risk, information security risk, IT audit, cybersecurity risk, or IT governance are preferred.

Branching Out for Sustainability: PNPI Partners with ISACA Manila for Tree Nurturing Activity

On the morning of June 20, 2026, the lush trails of the La Mesa Ecopark became a vibrant hub of environmental stewardship as volunteers from the Payments Network of the Philippines, Inc. (PNPI) joined forces with the ISACA Manila Chapter for a joint Tree Nurturing Activity.

Representing a powerful intersection of information security, national payments switch leadership and community responsibility, the collaborative event brought together employees and industry professionals who swapped their keyboards and spreadsheets for soil and Kalumpit saplings. The morning was spent actively planting and nurturing native trees, contributing directly to the vital reforestation and watershed protection of Metro Manila’s primary water source.

Beyond the environmental impact, the activity served as a unique, informal venue for the PNPI and ISACA communities to build cross-industry camaraderie. Muddy shoes and shared laughter replaced formal office dynamics, reinforcing both organizations’ commitment to sustainable development and corporate social responsibility (CSR). To wrap up the productive morning, ISACA awarded BancNet a certificate of appreciation, marking a successful day of grounding our corporate values into actual, living roots.

A tree-huge thank you to all the PNPI and ISACA Manila Chapter volunteers who woke up early, stepped out of their comfort zones, and left a lasting, green footprint for the future.

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